Total Savings Achieved: $5,200,000
Annual Savings: $1,752,000
Average monthly savings: $146,000
Size: 11 hospitals and over 180 facilities in total.
Approximate number of devices: 11,000+
Approximate annual revenue: $6+ Billion
Client Scope: Large hospital system which includes a number of high-profile research, teaching, and care facilities.
Initial Spend: $371,000 monthly (as adjusted for new services added)
Revised Spend: $225,000 monthly
Wireless Experts achieved over $5,200,000 actual savings for the customer which equated to 5 times greater savings than originally projected. The customer is an organization based in New York that owns many premier teaching and research hospitals, along with many smaller heath facilities. They employ thousands of doctors, technicians, staff, and administrators who need reliable voice and data service in all areas of operation. Upon initial consultation, the customer had over 3,500 cellular lines of service including smartphones, tablets, USB modems, and mobile hotspots which quickly grew by 50% to 5200 cellular lines, across many wireless accounts. In addition to wireless service, the customer had over 5,700 pagers, and 100+ telemetry machine to machine devices resulting in a total number of devices under our management over 11,000.
The $5,200,000 billing savings we achieved for the customer is summarized as follows:
1. $3,160,000 Savings on wireless monthly service, overages, and credits obtained.
Utilizing a new carrier special contract recommended by Wireless Experts that derived exponential savings, the customer also obtained significant new plan and contractual benefits they thought were not possible. Simultaneous with seamlessly transitioning the customer to this new contract, new wireless policies were designed by Wireless Experts which were immediately implemented resulting in more than a 50% reduction in the time the customer's staff spent managing wireless. Substantial monthly overages ceased entirely and retroactive significant credits of over $200,000 were obtained due to material carrier billing errors identified by Wireless Experts.
2. $1,440,000 Savings on wireless equipment, devices & accessories
3. $500,000+ Savings on pagers monthly service, overages, equipment and credits obtained
4. $50,000 + Tax Savings on Wireless & Pagers
5. $50,000 International services savings
As a result of Wireless Experts designing and implementing new centralized wireless policies for this customer, the customers staff time managing wireless in the Telecom Department was reduced by 50%, and material workflow efficiencies were achieved allowing daily wireless transactions to be processed from days to within minutes. Some of the Wireless Experts services provided that facilitated these savings are:
1. New wireless policy standards design, implementation and enforcement
2. Custom wireless order forms development and ongoing management
3. Standardization of default free wireless devices and enforcement
4. Assistance with all wireless quotes and projects prior to ordering and implementation
5. Project management assistance with all wireless projects
6. Daily online portal management and ordering full suite of services including:
a. Order processing daily in real time with next day delivery
b. Processing of all daily wireless transactions, moves, adds and changes
c. Dedicated customer care & tech support
d. Plan changes in real time same day within 1 hour
e. Asset and inventory management
7. High Usage alerts in real time avoiding cost overages and user misuse of devices
8. Custom Reports daily upon request
9. A/P invoice processing and payment reports
10. In-Building Coverage issue resolution and enhancements for multiple locations
11. HIPAA Compliance monitoring regarding industry prohibited wireless usage and features