Total Savings Achieved: $1,500,000+
Annual Savings: $210,000
Average monthly savings: $17,500
Size: 37 subsidiaries & locations across the United States
Number of devices: 1,000+
Annual client revenue: $1+ Billion
Client Scope: Fortune 1000 manufacturing company
Initial Spend: $44,500 monthly (as adjusted for new services added)
Revised Spend: $27,000 monthly
Wireless Experts achieved over $1,500,000 savings for this customer. The $1,500,000 savings for this customer was a result of optimizing wireless monthly service plan costs and features, substantially reducing wireless equipment and devices costs, eliminating recurring overage charges, and obtaining credits which were owed to the customer.
This customer is a leading manufacturer and provider of products and services for the renewable energy, conservation, residential, industrial, and infrastructure markets with over $1 billion in revenue in 2020. They are a highly diversified corporation which includes dozens of subsidiaries across the United States, each of which has its own specific wireless telecommunications needs with a total of well over 1,000 lines including smartphones, flip phones, tablets, hotspots and USB modems.
As such, management of their accounts required coordination with numerous nationwide different administrative teams, each having its own needs and priorities; a "one solution fits all" approach simply would not work with a diversified corporate entity of their complexity.
Upon first consultation, each of the 37 subsidiaries were managing their wireless devices and transactions independently with no centralized corporate policy or controls. This resulted in excessive waste and mis-management of corporate resources including excessive equipment purchasing, and sub-optimal rate plan configurations across virtually every account and cellular line. Being overburdened with actual daily business-related tasks, their corporate team was under-equipped to handle the unique challenge of managing this huge nationwide organization’s wireless needs or optimizing their wireless voice & data service costs across the entire organization.
As a result of Wireless Experts designing and implementing new wireless nationwide management policies across the entire organization, the customer’s staff time managing wireless in the Telecom Department was reduced by over 60%, and material workflow efficiencies were achieved allowing daily wireless transactions to be processed from days to within minutes. Additionally, our ability to monitor all wireless transactions in real time as well as process all changes and monitor wireless usage in real time led to substantial additional savings.
Some of the Wireless Experts services provided that facilitated these savings are:
1- Carrier custom contract and pricing negotiation with all cellular carriers.
Utilizing a new carrier special contract recommended by Wireless Experts that derived exponential savings, this customer also obtained significant new plan and contractual benefits well beyond what was estimated in their initial audit. Substantial monthly overages ceased entirely.
2- Project management and onsite rollout assistance with all wireless projects including evaluation of all wireless quotes and projects to save money prior to implementation.
3- Standardization nationwide of default free wireless devices and procurement enforcement.
4- International services and cost significant savings.
5- Centralization of order processing from 37 locations to a single centralized point of contact, reducing customer’s internal workload substantially.
6- Merging of each subsidiary’s billing of the 37 locations wireless accounts into a single corporate account by wireless carrier.
7- Daily online portal management and ordering full suite of services including:
a. Order processing daily in real time with next day delivery
b. Processing of all daily wireless transactions, moves, adds and changes
c. Plan changes in real time same day within 1 hour
d. Asset and inventory management
8- High Usage alerts in real time avoiding cost overages and user misuse of device.
9- Dedicated help desk, customer care & tech support.
10- In-Building Coverage issue resolution and enhancements for multiple locations.
Wireless Experts continually monitors a customer's usage patterns to make informed decisions. This can be a challenging task in any large organization with one or several main accounts. In this customer's case there were dozens of accounts ranging in size from several lines to several hundred lines - each with its own account number, access credentials, contract terms, etc. Under our management the various accounts were merged into a single foundation account with billing accounts grouped by organization. A significant project unto itself, this allowed for the standardization of rate plans and the aggregation of reporting across accounts while retaining the ability to provide each subsidiary with its own bill. It turned the task of administering the organization's wireless resources into a manageable one. It also had the effect of reducing the workload placed on Accounts Payable which previously had to seek out individual reports for each account, often with little to no standardization between those reports.
This customer experienced why Wireless Experts is truly a unique hands-on consulting firm in the wireless management industry. The unique suite of services we provided above are not offered by any other vendor. The significant cost and time savings Wireless Experts identified and achieved for This customer Industries are savings that never would have been realized by anyone other than Wireless Experts.