The organization needed $14,400 in carrier termination fees voided, unrequested charges disputed and refunded, monthly spend cut from $11,500 to $5,000, unapproved usage restricted, usage reported by user, most users restricted to internal numbers, and two years of overcharged taxes refunded.
Savings breakdown
$15,000
One-time credits recovered for service charges never requested.
$14,400
Former-carrier termination fees voided.
$7,000
Refund obtained for overcharged taxes, with rates corrected.
Results delivered
Reduced wireless spend by over 50% to $5,000/month
Blocked all unapproved usage for all 145 users
Substantially reduced international calling costs
Conducted Tax audit and obtained substantial refunds for overcharged taxes
Restricted 120+ phones to approved numbers only
Outsourced the entire wireless process
57% monthly savings totaling $600,000 over seven years, plus $36,400 in one-time credits and refunds.