Healthcare

Healthcare System, New Jersey

A 12-hospital New Jersey health system — over 18,000 employees, 4,500+ physicians, and $4.8 Billion in Revenue — needed reliable voice and data everywhere while costs spiraled.

$3,000,000

Annual Savings

$15,000,000

Total Savings

55%

Cost Reduction

18000

Employees

$4.8

Billions in Revenue

$250,000

Avg. monthly savings

12 hospitals / centers

Size

12,000+

Devices

$455,000/mo

Initial spend

$205,000/mo

Revised spend

Wireless Experts achieved over $15,000,000 in actual savings for this customer — equal to seven times the savings originally projected. The organization owns several hospitals plus many smaller health facilities, employing thousands of doctors, technicians, staff and administrators who need reliable voice and data service across every area of operation.

At initial consultation the customer had over 4,000 cellular lines — smartphones, tablets, USB modems, laptops, ambulance modems and mobile hotspots — which quickly grew by 50% to over 6,000 lines across many accounts. Add 6,000+ Apple devices managed under Apple Business Manager and 100+ telemetry M2M devices, and total devices under our management exceeded 12,000.

Enhanced security, company control and wireless policy for all wireless devices by implementing centralized management of MDM software, Apple Business Manager & Wireless Carrier inventory audits and reconciliations to identify users that have deleted or not installed the MDM software.Evaluation of all wireless quotes and projects to save money prior to implementation.HIPAA Compliance monitoring regarding industry prohibited wireless usage and features.

Savings breakdown

$12,400,000

Wireless monthly service, overages and credits — via a new carrier special contract that delivered exponential savings and ended overages entirely.

$2,250,000

Wireless equipment, devices & accessories.

$361,000

One-time credits recovered from carrier billing errors.

Services that drove the result

Centralized MDM, Apple Business Manager & carrier inventory audits and reconciliation
Daily carrier portal transaction management and issue resolution
Custom carrier contract and pricing negotiation
Tax audits and tax savings on billing and orders
Epic-related project mobility and device savings
Project management and onsite rollout assistance
Real-time daily ordering, moves/adds/changes and asset management
International services cost savings
Dedicated help desk, custom reports and A/P payment reports
In-building coverage resolution and HIPAA compliance monitoring