This prestigious customer was shared with a wireless carrier’s direct team, with Wireless Experts providing activation support and wireless consulting expertise.
The agency’s users included US Secret Service agents who wanted Push-to-Talk as a primary form of communication, using headsets to preserve privacy — a requirement the carrier had been unable to satisfy. The carrier brought in Wireless Experts to research and resolve the issue. We identified a satisfactory solution and trained agents on the proper use of PTT via headsets.
What we did
Provided activation support and specialist wireless consulting
Researched and resolved a PTT-via-headset requirement the carrier could not
Delivered a satisfactory, privacy-preserving solution